Privacy Policy & Terms of Service

Introduction

This Privacy Policy and Terms of Service describe how Propemedia ("we", "our", "us") collects, uses, and protects your personal information when you visit or interact with https://propemedia.com (the "Site"), and when you request or use our virtual property media services (the "Services").

By using our Site or Services, you agree to this policy and our terms.

We operate solely within London and surrounding areas.

1. Changes to This Policy

We may update this policy from time to time to reflect changes in legal requirements, our services, or technology. Updates will be posted on this page and reflected in the "Last Updated" date.

2. What We Collect

Information You Provide:

• Name, email, phone number (via contact or enquiry forms)
• Property details and project specifications
• Any messages or requests submitted via our Site or emails

Usage Data (Automatically Collected):

• IP address, device type, browser type, time zone
• Pages visited and time spent on our Site
• Via cookies or analytics tools (like Google Analytics)

3. How We Use Your Information

• To deliver and manage our services
• To respond to enquiries or requests
• To improve our Site and services
• To communicate updates or offers related to Propemedia
• To detect misuse or fraud

4. How We Share Your Data

We only share your data with trusted third-party providers who help us deliver our services (e.g., website hosting, analytics).

We do not sell or rent your personal information.

5. Cookies

We use cookies to:

• Understand how users interact with our Site
• Remember your preferences
• Improve the speed and usability of the Site

You may adjust your browser settings to refuse cookies.

6. Your Rights (UK GDPR)

You have the right to:

• Access or request your data
• Correct inaccurate data
• Request data deletion
• Object to processing or request data portability
• Withdraw consent at any time

To exercise your rights, email us at info@propemedia.com

7. Account & Access Security

• If you create an account (for viewing bookings or managing media), you are responsible for keeping your login secure.
• Notify us immediately if you suspect unauthorised access.

8. Service Use & Restrictions

You agree to use the Site and our services lawfully and respectfully.

Do not:

• Upload malicious or unlawful content
• Interfere with the Site's operation
• Use our content for commercial purposes without consent

All Site content (images, tours, videos, etc.) is the intellectual property of Propemedia and may not be reused without permission.

9. Eligibility

• You must be 18 or older to use this Site or Services independently.
• If under 18, use must be supervised by a responsible adult.

10. Service Area

• Our services are available to clients in London and surrounding areas only.
• We reserve the right to refuse service based on location or misuse.

11. Service Bookings & Cancellations

• Bookings must be confirmed in writing or via our booking system.
• Cancellations made within 48 hours of the scheduled time may incur a fee.

12. Content Ownership & Usage

• All media produced by Propemedia (photos, videos, 360° tours) remain our intellectual property unless otherwise agreed in writing.
• Clients are granted usage rights for property marketing only.

13. Data Retention

We keep your data as long as needed to provide services, for legal obligations, or to resolve disputes. You may request deletion at any time.

Contact Us

📧 Email: info@propemedia.com

📞 Phone: +44 121 823 0933

🌐 Website: https://propemedia.com